Logging Into Fair Go: AU Player Guide

Fair Go's login portal is available at fairgoslotsgoau.com. On the homepage, select the Login button in the top-right corner. You'll be directed to the secure login form.

On mobile devices, the same login page is accessible via your browser or the Fair Go mobile app (if installed). The mobile interface scales automatically to fit your screen.

Always log in via the official Fair Go domain. Bookmark the login page or save it to your home screen to avoid phishing links.

If you can't remember your password, the reset process is self-service:

1. On the login page, select Forgot Password?
2. Enter the email address associated with your account.
3. Check your inbox for a password reset link (check spam/promotions folders if needed).
4. Click the link and set a new password.
5. Return to the login page and use your new credentials.

Password reset links expire after 24 hours. If yours has expired, repeat the process to request a fresh link.

Never share your password reset link with anyone, including Fair Go staff. Legitimate support will never ask for your password.

"Invalid credentials" error

• Confirm you're using the correct email or username.
• Check that Caps Lock is off.
• Ensure there are no extra spaces before or after your password.
• If you're still blocked, use the Forgot Password flow to reset.

"Account locked" message

• This appears after multiple failed login attempts (typically 5-10). The lock is temporary and lifts automatically after 15-30 minutes.
• If the lock persists, contact Fair Go support via live chat or email.

"Device not recognized" prompt

• Fair Go flags logins from new devices or locations as a security measure.
• You'll receive an email with a verification code or link.
• Enter the code in the prompt, or click the link in your email to confirm the device.
• Once verified, you won't be asked again on that device (unless you clear cookies or use a private browser window).

Slow or timeout errors

• Refresh the page and try again.
• Check your internet connection speed.
• Clear your browser cache and cookies, then log in again.
• Try a different browser if the issue persists.

Mobile app login issues

• Ensure the app is up to date (check your device's app store).
• Log out completely, close the app, and reopen it.
• If problems continue, uninstall and reinstall the app.

Two-factor authentication (2FA) Fair Go supports optional 2FA via email or SMS. Enabling 2FA adds a second verification step after you enter your password, requiring a code sent to your phone or email. This is especially useful if you use the same password across multiple sites.

To enable 2FA:

1. Log in to your account.
2. Go to Settings > Security.
3. Select Enable 2FA and choose email or SMS.
4. Confirm your preferred method.

Device verification Fair Go remembers devices you've logged in from. If you log in from a new location or device, you'll be asked to verify it via email. This prevents unauthorised access even if someone obtains your password.

Password best practices

• Use a unique password (not reused from other sites).
• Include uppercase, lowercase, numbers, and symbols.
• Avoid personal information (birthdate, pet names, etc.).
• Update your password every 6-12 months.

Session management

• Always log out when using a shared or public device.
• Fair Go sessions expire after a period of inactivity (typically 30 minutes).
• You can manually log out from any device in your account settings.

Use a password manager (1Password, Bitwarden, LastPass) to generate and store strong, unique passwords securely.

For additional account or login support, contact Fair Go's customer service team via live chat, email, or phone. They're available 24/7 to help resolve access issues.