Privacy Policy

During account setup, deposits, withdrawals, and regular gameplay, Fair Go Slots obtains personal information. The types of data collected include:

• Personal identifiers: Your full name, date of birth, email address, and contact phone number.
• Location and residence details: Home address, suburb/postcode, and country where you reside.
• Payment information: Bank account details, payment card numbers (handled securely through external payment processors), and records of all transactions.
• Gameplay records: Your login patterns, which games you play, bet amounts, results, and any bonuses you claim.
• Technical information: Your IP address, the device you use, operating system version, web browser details, cookies stored on your device, and session tracking codes.
• Identity and address proof: Scans or photos of government-issued identification, utility bills or bank statements confirming your address, and documentation proving you own your payment method.

Fair Go Slots does not intentionally collect information from anyone under 18 years old. You must be at least 18 years of age (or the age of legal adulthood in your location) to open and use an account on our platform.

Fair Go Slots shares your information with external partners only when essential for operations:

• Financial institutions and payment networks - Visa, Mastercard, e-wallet companies (Payz, Neosurf), and crypto exchanges process your payments.
• Identity verification specialists - Outside KYC and document verification firms authenticate your identity and address.
• Gambling support services - If you request self-exclusion or we detect concerning gambling patterns, your details may be passed to Australian gambling support organisations (such as Gambling Help Online and state-run services) to assist you.
• Gaming and law enforcement authorities - The Curaçao Gaming Authority (CGA), Australian Communications and Media Authority (ACMA), and police may receive your information if the law requires it.
• Promotional and affiliate networks - We may share limited information with our affiliate partners to track commissions and coordinate marketing (see affiliate program for more).

Fair Go Slots does not sell or rent your personal data to marketers or other businesses. Any sharing of your information is strictly for service provision, legal compliance, or harm prevention.

Fair Go Slots uses established security practices to safeguard your data:

• Encryption in transit and at rest: All data moving to and from our servers uses SSL/TLS encryption (HTTPS). Stored sensitive information is encrypted with AES-256 or stronger methods.
• Restricted access: Only Fair Go staff with a genuine operational need can view your personal information.
• Hardened infrastructure: Our servers operate in secured, monitored data centres behind firewalls.
• Ongoing security reviews: We test and update our security defences regularly to stay ahead of new threats.

That said, the internet is not entirely risk-free. Fair Go cannot promise 100% protection against every possible attack. You are responsible for keeping your username and password private and secure.

Fair Go Slots uses cookies and similar technologies to:

• Keep you logged in and remember your settings.
• Follow your progress through games and bonuses.
• Measure how many people visit the site and how they use it.
• Show you relevant promotional content.

You may turn off cookies using your browser's privacy settings, though doing so may reduce the functionality of the casino. Fair Go does not respond to "Do Not Track" requests from browsers, as this standard is not yet widely adopted.

Players, including those based in Australia, have the following rights:

• See your data - You can ask for a complete copy of the personal information we keep about you.
• Fix mistakes - You can request that we correct or update any information that is wrong or out of date.
• Erase your data - You may ask us to remove your information (though we may keep some data to meet legal obligations for AML/CTF compliance and dispute handling).
• Stop marketing messages - You can unsubscribe from promotional emails and SMS anytime through your account settings or by contacting support.
• File a complaint - If you believe we have not respected your privacy, you can contact Fair Go support or lodge a complaint with the Office of the Australian Information Commissioner (OAIC).

To use any of these rights, send an email to support@fairgo.com with details of your request.

Fair Go Slots holds your personal information as long as your account exists, plus a minimum of 7 years after you close your account. This retention period is required by AML/CTF laws and to resolve disputes. Certain records, such as transaction histories, may be kept for longer periods if law requires it.

Fair Go Slots may revise this privacy policy without notice. If we make significant changes, we will notify you by email or display a notice on our website. Your continued use of Fair Go Slots after any update means you accept the new terms.

If you have questions about how we handle your data or wish to exercise your privacy rights, please contact support@fairgo.com or use the 24/7 live chat feature on the Fair Go Slots website.