VIP Rewards at AU Casinos Carrying Fair Go

Qualification resets each calendar month. Deposits and wagers from the 1st to the last day of the month count toward that month's tier. Wager amounts include all real-money bets across all games; bonus-funded bets do not count toward tier requirements.

Tier status updates on the first day of the following month. If you qualify for Platinum in March, your upgraded status and benefits activate on 1 April.

Cashback is calculated on net losses (total wagered minus total winnings) within each tier period. A Gold member with 1% cashback who nets $500 in losses receives $5 cashback, credited automatically on the first of the following month.

Loyalty points accumulate at a base rate of 1 point per $1 wagered. Tier multipliers boost this: a Platinum member earns 2 points per $1 wagered. Points can be redeemed in two ways: convert to bonus credit (1 point = $0.01 bonus) or cash out directly (100 points = $1 cash, subject to withdrawal limits for your tier).

Cash redemptions are processed within 24 hours and count toward your monthly withdrawal limit. Bonus credit redemptions are instant and carry standard playthrough requirements (typically 3x the credit amount).

Platinum and Diamond members receive a dedicated account manager. This is a real person, not an automated system. Your manager handles:

• Bonus customization (tailored offers based on your game preferences and play patterns)
• Withdrawal requests flagged for priority processing
• Direct escalation of disputes or technical issues
• Invitations to exclusive events and high-roller promotions
• Advance notice of new game releases and limited-time campaigns

You contact your manager via email, phone, or in-app messaging. Response times are typically within 2 business hours during AU business hours (9am-5pm AEST, Mon-Fri).

All tiers enjoy faster KYC processing (24-48 hours vs. 3-5 days for standard players). Platinum members get priority live chat support with average wait times under 2 minutes. Diamond members bypass live chat entirely and use their dedicated manager.

Higher tiers also receive invitations to VIP tournaments with separate prize pools. A Diamond-exclusive poker tournament might offer $10,000 in guaranteed prizes, whereas a Gold member would enter a $2,000 pool.

Withdrawal limits increase per tier to accommodate larger wins. Bronze players can withdraw up to $5,000 per transaction; Diamond members can request up to $100,000 in a single withdrawal (subject to Fair Go's standard anti-money-laundering checks).

Bonus caps are also tier-dependent. A Gold member might receive a $500 welcome bonus, while a Diamond member gets $2,000. Reload bonuses and seasonal offers scale similarly.

You don't apply - Fair Go automatically enrolls you in the VIP program when you create an account. Your tier is determined by your first deposit and subsequent activity. If you deposit $150 in your first month and wager $800, you'll qualify for Silver tier starting month two.

Some players receive direct invitations to higher tiers if Fair Go identifies them as high-value prospects (e.g., a player who deposits $5,000 in their first week may be invited directly to Gold). These invitations arrive via email and include a unique code to activate the tier immediately.

To check your current tier, log in and navigate to the VIP section in your account settings. You'll see your tier badge, current month's progress toward the next tier, and a breakdown of your active benefits.

Tier benefits apply only to real-money play. Bonus credit wagers do not earn loyalty points or count toward tier qualification thresholds.

Fair Go's VIP program rewards sustained play with tangible benefits. Entry tiers are accessible to most players, while upper tiers suit high-volume bettors seeking premium support and higher limits. Monthly resets mean you can upgrade or downgrade based on your current activity level.